Contact Hours: 2

Instructor: Dr. Dawn-Elise Snipes PhD, LPC-MHSP

LEARNER OBJECTIVES

• Define characteristics of effective communication skills
• Identify aspects that need to be assessed to express accurate empathy
• Identify the things to assess to determine client lethality.
• Define the different types crises
• Identify at least 3 ways to ensure client and personal safety in a crisis
• List at least 5 techniques for de-escalating a crisis.