Case Management, Referral, and Service Coordination (20 Hours)
Objectives:
- Identify case management needs of persons with substance abuse and/or mental health disorders (co-occurring).
- Discuss how counseling differs from case management
- Identify the five core functions of treatment professionals using case management
- Identify the skills necessary to provide effective case management services
- Identify common causes for the breakdown of service coordination
- Define the various models of case management and describe how they are used with persons with mental health and substance use disorders disorders
- Identify the eight principles of case management
- Effectively identify service gaps and establish and maintain relations with agencies and governmental entities who can address these unmet needs
- Identify information to be shared with referral sources and necessary documentation and/or releases to provide that information
- Establish realistic treatment and recovery expectations with the client
- Develop relationships with agencies in order to enhance case finding activities
- Differentiate between the services required during pretreatment, treatment and aftercare
- Identify ways to effectively evaluate quality of care in case management programs
- Effectively identify clients who have "special needs"
- Identify the ways that each of the special needs impact the delivery of case management services
- Identify referral resources in their communities